Privacy Policy

1. Introduction

Install Agent LLC ("Install Agent," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website at installagent.com, our sales and marketing activities, and our SMS notification program (collectively, the "Services"). We serve customers in the United States and this policy is written for U.S. users.

2. Scope of This Policy

This policy applies to information we collect as a business about visitors, prospects, and contacts through our website and communications. It does not govern the data we access or process inside a client's own systems and tools as part of a paid deployment. That data is handled on the client's behalf under our separate services agreement and data processing terms with that client, and the client's own privacy notices apply to their employees and customers.

3. Information We Collect

Information you provide

• Contact and business details (name, email, phone number, company, role) when you book a discovery call, submit a form, or contact us
• The content of your messages and information you share during sales conversations and meetings
• Your mobile number and consent when you opt into SMS notifications
• Billing and business information provided in connection with an engagement

Information collected automatically

• Log data: IP address, browser type, pages visited, and timestamps
• Device information: operating system and device identifiers
• Usage and analytics data collected through cookies and similar technologies

Information from third parties

• Scheduling, CRM, and form tools we use to book and manage discovery calls
• Analytics and advertising providers
• Business-contact enrichment sources and referrals

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule and conduct discovery calls
• Send appointment confirmations and reminders, including SMS notifications
• Provide, operate, maintain, and improve the Services
• Communicate with you about your account, engagement, and our offerings
• Send marketing communications where permitted (with consent where required)
• Maintain security, prevent fraud, and protect our rights
• Comply with legal and regulatory obligations

5. SMS / Text Message Program

Install Agent sends opt-in SMS text notifications, including reminders sent approximately 15 minutes before a scheduled meeting. This section describes how we handle your mobile number in connection with this program.

• Consent: We only send SMS messages to numbers you voluntarily provide and for which you have given express consent. Consent is not a condition of purchasing any goods or services.
• Message content: Messages include meeting reminders and occasional service-related updates.
• Opt-out: Reply STOP at any time to unsubscribe. You will receive one final confirmation message and no further texts will be sent to that number.
• Help: Reply HELP or contact us at support@installagent.com for assistance.
• Rates: Message and data rates may apply.
• No sharing for marketing: We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their own marketing purposes. Mobile information is used only to operate the notification program and is shared solely with the service providers that help us deliver these messages.

6. Cookies and Analytics

We use cookies and similar technologies to operate our website, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required, we honor recognized browser-based opt-out signals such as Global Privacy Control (GPC).

7. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: Vendors who help us operate our business — including hosting, analytics, SMS delivery, scheduling, CRM, email, and AI providers — bound by confidentiality and data-protection obligations
• Professional advisors: Lawyers, accountants, and similar advisors, as needed
• Legal and safety: When required by law, court order, or to protect the rights, property, or safety of Install Agent, our users, or others
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain our business relationship, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.

10. Your Privacy Rights

Depending on your state of residence, you may have rights under U.S. state privacy laws (such as the California Consumer Privacy Act, as amended, and comparable laws in states including Virginia, Colorado, Connecticut, Utah, and Texas), including the right to:

• Access or know the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information and of targeted advertising (note: we do not sell personal information)
• Opt out of marketing communications at any time
• Opt out of SMS notifications by replying STOP
• Not be discriminated against for exercising your rights

To exercise any of these rights, contact us at support@installagent.com. We will verify and respond to your request as required by applicable law, generally within 45 days. You may also have the right to appeal a decision or to contact your state attorney general.

11. Third-Party Links

Our website and communications may contain links to third-party sites and services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy notices.

12. Children's Privacy

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy with a new "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy: